I had a very frustrating experience with Gaggia Service (Gaggia Service SRL Limited is the official company name), based in Nottingham, who charged me close to £100 for repairing a coffee machine. It was delivered back to me with the same fault it left with but instead of offering to fix the machine the company has refused and instead argued with me by email and phone.
I am now in the position of having to find another company to fix the machine, and will have to claim the cost from Gaggia Service.
I dealt with Andrew and Giacomo who both seemed very happy to argue with me but are completely unwilling to put the issue right.
Just a warning if you thinking of using this company.
